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Reports

To submit a report (for example, a complaint) email compliance@folia.earth or fill out the form below.

Submit a report from the site

As an alternative to email, you can use this form. Once submitted, you will receive an identifying code: it is the reference under which your report will be handled.

At least 20 characters.

Without an email address we will not be able to send you the acknowledgement of receipt, the outcome of the assessment, or any notice extending the deadlines. In that case the code shown after submission will be the only receipt of your report.

Do not include personal data of third parties beyond what is needed to understand the report.

The data you submit is processed in accordance with our privacy policy.

How we handle your report

You receive an identifying code within 5 working days. Within 10 days we check that the report falls within the scope of our policy and, if you left an email address, we confirm receipt. Then we open the assessment: we examine the documentation and hear the party involved. We close within 60 days of the acknowledgement of receipt. In complex cases we may take a further 30 days and will tell you in writing.

What can follow

  • A non-conformity on the part of an operator, handled under the Non-Conformity Policy

  • Corrective measures or sanctions against a certification body

  • Changes to our internal monitoring, to governance processes or to the certification scheme

  • Closure with no further action, if the report is not upheld

Appeal

If you disagree with the decision you can appeal within 30 days of being notified, through the same channels. The appeal is examined by someone who did not handle the report and is decided by the Board of Directors. If it concerns the Board or Folia's management, the examination passes to the Advisory Board, which issues a reasoned and binding opinion. We decide within 60 days, extendable once by 30. The decision is given in writing with reasons.